About Us

After years of hands-on experience in the restaurant industry, we saw firsthand how managing incidents can be a complex, time-consuming challenge—one that often leads to delayed or lost reports, unresolved issues, and even potential legal risks. We witnessed how inefficient incident tracking not only disrupts daily operations but also damages staff morale and leaves management without the critical insights needed for effective decision-making. That's why we built Incident Report by Open & Run—a revolutionary, centralized, real-time platform designed to streamline every aspect of incident management, from initial reporting to swift resolution. Our solution empowers your team with an intuitive interface that enables swift capture of incidents on any device, ensuring you're always in control of your business. With real-time alerts, cutting-edge encryption for ironclad security, and customizable workflows tailored to your restaurant's unique needs, our platform transforms incident management into a seamless, efficient process. In three simple steps—Report, Respond, and Resolve—you can log incidents quickly, assign tasks promptly, and track progress in real time, giving you the insights and confidence to keep your operations running smoothly. Trusted by industry leaders like Eight Turn Crepe, AVO, and Daigo Sushi Roll, our user-friendly interface and robust functionality have earned high praise from top executives who appreciate the simplicity and effectiveness of our system. And with cost-effective pricing starting at just $30 per month—or the option to try for free with a 2-week trial—there’s never been a better time to join our exclusive beta program and kickstart your journey to smarter, more efficient incident management.