Streamline Incident Reporting for
Every Service Business
At Open and Run, we empower service-based and logistics teams with real-time, centralized incident reporting that saves time, reduces risk, and drives operational excellence. Our platform gives owners a structured system to document HR and operational issues as they happen—capturing key details, assigning accountability, and creating a secure paper trail. By acting early and documenting consistently, you reduce liability, strengthen team culture, and lay the groundwork for scalable growth—whether you're running a single location or managing thousands of employees.
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Transforming Incident Management Across the Service Industry
Challenges Facing Service Businesses
Whether you're running a restaurant, warehouse, delivery company with trucks, hair or nail salon, cleaning service, auto shop, or hospitality venue, delayed or lost incident reports can disrupt operations, hurt employee morale, and expose you to liability.
Consequences
Inefficient incident tracking damages staff morale, disrupts daily operations, and leaves management without crucial insights.
Our Solution
Incident Report provides a centralized, real-time platform that streamlines reporting, saving time and minimizing operational risks.
We're here to help you thrive
After years of hands-on experience in the restaurant industry, we recognized the challenges that come with managing incidents efficiently. That's why we built Incident Report by Open & Run—a revolutionary platform designed to streamline incident management, safeguard operations, and empower your team. With our innovative, real-time reporting technology, you'll gain the insights and confidence needed to keep your restaurant running smoothly and thrive in a competitive market.
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Why Service Businesses Choose Us
Swift Capture
Record incidents instantly with our intuitive, streamlined interface. with text, photos, or notes, on any device.
Accessible Anywhere
Whether you're on-site in your warehouse, restaurant, in transit for a repair call, or in the office, reporting logs are a tap away.
Real-Time Alerts
Managers are notified instantly to take action and assign follow-up.
Ironclad Security
Data is encrypted end-to-end, perfect for meeting compliance and privacy standards.
Customized Workflows
Customize the reporting process to fit your unique needs. by configuring forms to match your business processes.
Smart Insights
Stay informed with prompt notifications for all reported incidents via email.
Ready to Boost Your Service Operations?
Join Open and Run's Reporting tool today and experience how smarter actions can empower your entire service team, raise accountability whether you are running a trucking company with thousands of staff, or run a small business.
Pricing for unlimited access:
Small
1–30 staff
$30/month
per location
Mid-Size
31–99 staff
$1.50/month
per employee
Large
100–5,000 staff
$1/month
per employee
All plans include unlimited incident reports, real-time notifications, and full admin access.
No setup fees. Cancel anytime.
Trusted by Industry Leaders
Join our exclusive beta program and experience the future of incident reporting.
"Its user-friendly interface makes documenting incidents quick and easy, allowing our staff to record details, attach photos, and stay updated in real time. Overall, it has streamlined our incident documentation process, making our restaurant safer and more efficient. Highly recommend."
Steven Shik
Vice President of Franchising
Eight Turn Crepe
"At Avo, we love simplicity and the incident report tool by Open & Run helps us streamline our internal compliance processes."
Alessandro Biggi
CEO
AVO
"Open and Run's Incident Reporting tool is very easy to use - covering all the important bases for effective HR documentation in an efficient manner. We would not want to operate a restaurant without it."
David Moon
CEO
Daigo Sushi Roll
How It Works in 3 Simple Steps
Report
Instantly log an incident via mobile or desktop- add photos, notes, or attachments.
Respond
Managers receive alerts, investigate, and assign resolution tasks to the appropriate team.
Resolve
Track each incident through to completion, document outcomes, and generate reports.